Refund policy

Returns

We want you to be 100% satisfied with your purchase and we stand behind all of the products that we sell. If for any reason you are not completely satisfied, you can choose for a a full refund less any shipping and handles fees.

Here are some important guidelines regarding our return policy:

• All returns must be sent back within 60 days of purchase and must be in new condition and in their original packaging. Shipping and handling fees are the responsibility of the customer.
• All returns require an authorization, which can be obtained by emailing us at support@dagmioutdoors.com.
• Please do not send back your product before you have received an authorization.

Shipping Address for Returns:

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dagmioutdoors.com.

Shipping Information

• Most USA-based orders are shipped directly from our warehouses within 24-48 hours for your convenience and maximum efficiency.
• Your product should arrive within 3 - 7 Business Days.
• All International (non-USA) orders incur a shipping charge, are shipped via standard US Mail, and may take 2-3 weeks to arrive.